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Physical Plant Frequently Asked Questions

Physical Plant - Frequently Asked Questions

 

Below is a list of our most frequently asked questions. If you cannot find the answer you are look for please feel free to call the Physical Plant front desk at ext. 2133.

I have a question about:

Borrowing Tools/Vehicles
Charges
Elevators
Feedback
Furniture
Keys
Pest Control
Recycling
Work Orders


Borrowing Tools/Vehicles
Q: Can I borrow a ladder/fork lift/ect.?

A: Any Physical Plant tool/vehicle must be manned by a Physical Plant employee. If you have a service that would require a Physical Plant tool/vehicle please place a work order for the service to be taken care of by us. Work orders can be placed through email; physicalplant@wtamu.edu , by calling the front desk at ext. 2133, or by contacting a designated Maintenance Connect requester.

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Charges
Q: I have a question on a charge to my account. Who can I talk to?

A: For any inquires on charges, please try the Business Office at ext. 2080 first, since most questions can be resolved through them.

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Elevators
Q: I am having problems with an elevator, who can I talk to?

A: The Physical Plant has a contracted company that services all our elevators, please place a work order to have us contact the company. Work orders can be submitted through email: physicalplant@wtamu.edu , by calling the front desk at ext. 2133, or by contacting a designated Maintenance Connect requester.

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Feedback

Q: I want to leave some feedback on a work order that was completed. How do I do that?

A: If you are a registered Maintenance Connection user, then simply log in and click the “Submit Feedback / Surveys” (3rd link down) on the “Select an option:” (left side menu) and click on the work order number you would like to leave feedback on. If you are not a registered user please take the SSC Services for Education Survey

Furniture
Q: I need a tables/chairs/desks/etc. Does the Physical Plant provide them?

A: We do not provide furniture, please call Central Supply at ext. 2158, they may be able to assist you with that request.

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Keys
Q: I have a key request or would like to check on a key request, who can I talk to?

A: The Lock Shop is no longer located inside of the Physical Plant, they now reside inside of the Old SUB. They can be reached at ext. 2145

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Pest Control
Q: My building has a pest problem, who can I talk to?

A: The Physical Plant has a contracted company that provides pest control services, please place a work order to have us contact the company. Work orders can be submitted through email: physcalplant@wtamu.edu , by calling the front desk at ext. 2133, or by contacting a designated Maintenance Connect requester.

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Recycling
Q: My recycling box needs to be emptied. Does the Physical Plant take care of that?

A: The recycling program is managed by central supply. They can be reached at ext. 2158.

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Work Orders
Q: How do I get access to your work order system?

A: Maintenance Connect is not open to the public. We, along with the university, select users and invite them to become registered requester with our work order software. If you are not a requester you are still welcomed to submit work orders through email; physcalplant@wtamu.edu and by calling the front desk at ext. 2133 but we highly recommend that you see your department head and ask who is the designated Maintenance Connect requester and have him/her create a work order.

Q: How can a get a status on a work order?

A: If you are a requester with Maintenance Connect please log on and select the “Service Request Status” option in the options menu on the left side of the window. Then click on the number of the desired work order. If you cannot find what you are looking for please call the front desk for help at ext. 2133. If you not a Maintenance Connect requester please call the front desk at the above mentioned extension.

Q: I have an urgent and/or after hour maintenance related emergency, who can I talk to?

A: Maintenance requests that must have immediate attention due to the fact that they pose a health risk, possibility of injury, or have a probability of destroying university property should be reported to the Physical Plant during office hours. If a situation occurs after office hours, it should be turned in by calling the Boiler Plant. Examples of emergency maintenance include: Flooding, constant water leaks (not due to rain), gas leaks, etc. Emergencies may also include situations where an event is being held and electrical outlets, lights and Heating/Cooling aren’t working properly.

  • To report an emergency during office hours please call the Physical Plant at ext. 2133 for the fastest assistance.
  • To report an emergency after office hours please call the Boiler Plant at ext. 2200.

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